New Remote Software Support

March 25th, 2009

Now Jamex customers can experience even faster resolution to support issues using new Remote Software Support Services. These new services include both incident resolution and new software installation.

Remote Incident Resolution

Just a phone call and a visit to the Jamex support site can resolve most software issues in a matter of minutes. Jamex staff can now gather first hand diagnostic data and apply corrective patches or configurations in a fraction of the time.

Remote Software Installation

When considering your software purchase from Jamex do not forget about turnkey installation services.  Jamex has expanded their service offerings for installation to include remote software installation.  This allows Jamex staff to install print management, time management, or stored-value card management software right over the web.